Information we collect about you
Information you give us/provide
When you visit TripGiving.uk and complete one of our contact forms, purchase visitor attraction tickets or make a donation we may collect certain personal information about you.
Making a donation or purchasing tickets via TripGiving.uk
When you make a donation or purchase tickets for a visitor attraction or event we will ask you for some basic information including name, address, email address and telephone number. Some of this information may then also be used to claim Gift Aid if you are a UK taxpayer.
Information we collect from Google Analytics if you visit TripGiving.uk
These third parties include google analytics and WordPress.com. All information we access via these third parties is completely anonymous and is only used to improve the user experience.
We cannot identify any individual from the data gathered.
The information we may receive from these third parties includes IP address, how you found us, the language set on your computer, your geographical location, the operating system you were using, which web browser you were using, the date and time you accessed our website and details about which areas of the website you visited.
The data collected by Google Analytics about anyone visiting our website will only be held for 14 months. Data gathered by Google Analytics and WordPress.com will be held in accordance with their own privacy policies which can be found later in this document.
How we use your personal information
- Providing services and our website
- To process donations and ticket purchases
- To enable your chosen charity to claim gift aid where applicable
- To respond to any contact forms you have completed
- To tell you about any changes to TripGiving.uk
- To gain feedback about TripGiving.uk
- To look at the area you live in to send you relevant marketing information
- To review the type of charity you support to send you relevant marketing information
- To allow the registered charity you have chosen to support to see your information so they can communicate with you about your support or purchase.
We may give you information about TripGiving news via the communication details you have provided us with. This could include post, email, telephone and text, but we will only contact you if you have told us you want to hear from us. If you have opted-in we will give you the option to update your consent preferences each time we contact you unless you contact us to opt-out.
We may from time to time send you information about new charities or visitor attractions in your area or that are similar to organisations you supported in the past.
You can unsubscribe from our marketing emails or change your consent preferences at any time by emailing email@example.com or writing to us at Tengo Software, 83 Ducie Street, Manchester, M1 2JQ. Your request will be processed within 30 days from the date we receive your correspondence.
We will only use information we have collected from you where we have obtained relevant consent and we will only use the information in accordance with this policy, or where it is required and authorised by law.
Third party privacy policies
Google Analytics https://policies.google.com/privacy?hl=en
None of the cookies used on our website gather personal information about you.
Cookies which are from trusted third parties
We utilise the technology of third parties on a regular basis to offer the best and most efficient service possible on our website. This in turn means that there will be a number of third party cookies from our trusted suppliers used on our website. Each company is responsible for the cookies that they place onto your device and have separate policy documents to highlight their use.
Our list of trusted third parties who may deploy a cookie to your device, with a link to their cookie details is below:
Google analytics https://policies.google.com/technologies/types
How is your personal data held
Where is your personal data held
All data held given via TripGiving.uk is held by Tengo Software and is stored securely within the European Economic Area (EEA) in the United Kingdom. Information gathered by or shared with any of the third parties we work with may not be held within the EEA and may be handled by staff working outside the EEA, please see their individual privacy policies to see where your data will be held as different privacy laws may apply in these countries.
We are committed to working with organisations who we believe manage your data respectfully, lawfully and appropriately.
How long we keep your data
We keep the information you provide us with for as long as it is necessary to do so for tax, accounting or legal reasons. If you have opted in to receive marketing communications, then we will keep your data until you opt out in accordance with the ‘marketing’ section in this policy.
Changing your information and consent
You can contact us at any time to request that we amend data we hold about you or to give/withdraw consent for us to contact you with specific marketing information.
Please email firstname.lastname@example.org or write to us at Tengo Software, 83 Ducie Street, Manchester, M1 2JQ. We will process your request within 30 days from the date we receive your correspondence.
Accessing your information
You have the right to request a copy of the information we hold about you, if you would like to do this please email email@example.com
If you have a complaint about how we have managed your data please contact us using the contact details in the ‘How to contact us’ section of this policy.
This policy was last updated 12th April 2018.
How to contact us
We welcome all requests, comments, questions and feedback so please feel free to contact us using the following details.
Please email firstname.lastname@example.org or write to us at Tengo Software, 83 Ducie Street, Manchester, M1 2JQ.